Red's Delivery Services Frequently Asked Questions

- - Red's Delivery Services FAQ's
    - General Service FAQ's
    - Red's Delivery Services Off-Platform/Out-Of-App FAQ's
    - Tasks & Errands FAQ's

FAQ's pertaining to the Off-Platform/Out-Of-App services are listed beneath the FAQ's for Red's Delivery Services™ app based services.

Prices stated within FAQ's are for example purposes only. Most current and up-to-date pricing are listed next to each service.

General Service FAQ's

1) What is the difference between 'Full-Service' and 'Delivery Only' orders? Full-service orders are orders you provide a list of the item(s) you want and the store(s) and/or restaurant(s) you want it from, and provide the funds for us to shop and pay for you, then deliver it to you. 'Delivery Only' orders are orders where you already purchased the item(s) from the store/restaurant website/app and paid the store/restaurant directly for the item(s) and you're hiring us to simply pick up your order and deliver it to you. 2) What happens if an item I want is out of stock? If the store you send us too is out of the item you want we will notify you and ask if you want a replacement or if you want us to check another store. We check other nearby stores at no additional charge (within 2 miles). If you prefer another store be checked before notifying you of the item being out of stock (at both locations) you can let us know by adding the name of your secondary store to shop in the notes section of the order. If you provide a second store in the notes section, we will ask if a replacement is ok only if both stores are out of stock. 3) Are you really cheaper than the other services? In most cases, yes. The savings becomes more apparent on larger orders (ex: weekly grocery orders) considering the more items you're buying, the higher overall cost, and therefore the easier it is to see the savings between us and the competition. Unlike the gig apps, we don't charge redundant itemized fees (delivery fee, service fee, platform fee, other miscellaneous fees); we only charge one fee, our service fee. Many have taken screenshots placing the same order on other services and with us. About 99% of the time we are saving customers a lot. But we also do one better: screenshot your order on your favorite service (Instacart, DoorDash, etc) and the same order through us. If the total fees and order total are higher than the order and fee total through us, send your screenshots with your order and we will adjust your order so our fee is 15% lower than the fee of the other service. Adjustments will appear on your finalized receipt. Fee Guarantee Terms here. 3A) When you say you're up to 30% cheaper then the competition, why is it based on national average? The estimated price savings is based on national averages for two reasons:

The average comes from the average of how much the other services charge in all fees combined and markups they charge.
Red's Delivery Services has our beginnings in Florida, but are hoping to grow nation wide in the coming years.

4) Will you service my areas? If so, when? We launched in Putnam County, FL and are working on expanding into St. John's County, FL and Duval County, FL in the coming months. As expand outward, our mission/vision and professionalism must be carried into the new market areas. We are seeking out and training the best we can find to expand as quickly as possible. If you're interested in our services in your area, either as a team member or client, feel free to email us at Support@RedConrad.com or Red directly at Red@RedConrad.com and "Like" our Facebook page so you are first to know of any expansion into your area. If you're interested in joining the team in your area, be sure to email either HR@RedConrad.com, Apply@RedConrad.com, or Red directly at Red@RedConrad.com and we'll discuss terms of expanding into your area and getting you started. As an FYI, areas of interest we're looking at are:

Jacksonville, FL (Duval County)
Middleburg and Orange Park, FL
St. Johns County, FL
Palm Coast, FL

However, if you live in an area where we currently offer OOC (Out Of County) shops, you can order a full-service shop from one of those stores on the day we shop that area. All OOC shops must be scheduled at least 24hrs in advance. 5) How does the pricing work? (See 5A for tips to maximize savings, 5B for fixed income, 5C for military, LEO, and other emergency personnel discount) On most grocery orders, the fee is 15% or a minimum of $35. Other stores may have higher delivery fees. This means that on most orders where the total cost of groceries is $175 or less, the fee is $35. On orders where the total grocery cost is over $175, the fee is 15% of the total cost of the groceries, minimum of $35. At stores with higher fees, the minimum $ amount would be on orders under $175 and the % amount above $175. If your grocery list is typically over $175 worth of items, you may want to consider a monthly subscription plan for additional savings. Most OOC (Out Of County) stores are priced at 20% of grocery total or $50 minimum, with a required minimum order total of $100 (not including our fee). The higher fee and order minimum size requirement for OOC stores helps cover the additional expenses and time to travel to and shop these stores. See 5B below for tips to maximize savings. Restaurant Pickup orders work a bit different. If you prepaid for your food directly through the restaurant, there is a flat delivery fee. If you place the order through us, the delivery fee is a percent of the total or a minimum of $35. If you shop multiple stops on one order (two or more stores, two or more restaurants, combination of stores and restaurants), if all stops are within the same town you will only be charged one delivery fee. Any stops in a different town would be viewed as a separate order and charged a delivery fee for that order. For example:

All stops in Town A: One delivery fee
Two stops in Town A and two stops in Town B: Two delivery fees, one fee for Town A and one for Town B.

5A) How can I maximize savings? Use us instead of Instacart, DoorDash, etc. Just kidding...sort of. To maximize savings, check out our monthly subscription plans. If you don't see a plan that fits your shopping needs, there is an option to have a custom plan built for your needs. It's also recommended to include as many stores into one shop as you can. You'll only pay one shop & delivery fee for all nearby stores on the order. For OOC (Out Of County) stores, it's best to buy bulk (bi-weekly or monthly supply) at once; or if you have a friend or family member that also needs things from the OOC store, combine your lists into one order and have them pay you their part of the order. Consider combining orders from multiple OOC stores in the same area on to the same shop; by combining all area OOC stores you want shopped onto one order, you only pay the one delivery fee. To combine multiple stores into one shop, you can either

specify the store near each item, OR
create a separate list for each store but schedule them on the same day and time, OR
use the new "Multiple Stores" option in the app

All stores in an area, scheduled on the same day, will be included in one shop and be charged one delivery fee. If you utilze digital coupons for any stores, let us know in the note section of the order and we'll punch in your number at checkout. Also keep an eye on store sales. We post select circulars to our Facebook page, so be sure to like our page. We also have loyalty rewards/discounts and referral discounts, so refer your friends, family, and co-workers to our service and be sure to have them mention you referred them. If your order will be over $100, you will also save on the delivery fee by ordering directly through the store or restaurant website/app and then ordering a 'Delivery Only' order. Be sure to provide any information needed to pickup your order:

Order number (if applicable)
Store/Restaurant location ordered from (if there's multiple locations in the county)

5B) Do you work with people on a fixed income? Yes we do. If you live on a fixed income, send an email to Support@RedConrad.com to setup your personalized rate/subscription plan. Please include proof of fixed income, black out any personal information (SS#, account number, etc). All we need is verification of fixed income and that you are the recipient. Seniors who don't email can call or text 386-361-6415 to setup rate/subscription plan. Once your rate/subscription plan is activated, the S&D (shopping and delivery) fee will be adjusted during the shop. When you place your order, full fee may still appear, but will be adjusted and any overage will be reimbursed. 5C) Do you offer a discount for service members, veterans, law enforcement officers, firefighters, emergency medical personnel (EMT's, nurses, etc)? Yes we do. We offer a 25% discount to all military (active and retired), law enforcement, and other emergency personnel. To receive discount, please email Support@RedConrad.com with verification of your military, LEO, or other emergency personnel status. When you place an order, you may still see the full S&D (shopping and delivery fee); during the shop this will be adjusted to your discounted rate and overage will be reimbursed. Note: At this time, discounted rate is not eligible to be combined with a Monthly Subscription Plan. Before activating discount, please view subscription plans and determine for yourself which option offers your needs the most savings. 6) How do your sales/discount offers work? We don't control pricing of other businesses, you always only get charged what they charge for their products. Our sales and discounts are only on our own fees. For example, if you purchase $200 in groceries your total with us would normally be $230, $200 groceries plus $30 service fee. If we ran a 50% Off discount, your total would be $215, $200 groceries plus $15 service fee. 7) Why do my orders sometimes feel like they're taking forever? This can be for a few reasons. If it was a restaurant order, it could be taking longer then you thought it might based on one of the following:

If you order from a "non-partner merchant" we have to either call the order in when we receive it or place the order when we get to the restaurant. Depending on how busy the restaurant is, in most cases we'll be calling it in ahead of our arrival. This needs to be done since they don't receive the order directly since they're not yet partnered with us and therefore don't have merchant access to the platform. If they're busy, there's a good chance we'll have to wait on your order; but this also means it'll be nice and hot for delivery.
The order could also be taking longer then expected if we're busy. We only have so many drivers. To help with your wait time during busy times, we are implementing an optional "priority fee" you can pay, which will place you at the front of the line on our queue. You can also help with wait time during busy times by sending anyone you know looking for work to RedsDeliveryServices.com/Apply to apply for a job with us.

If it's a grocery order or other task that may be taking longer, it's usually due to the limit in our staff. As we hire, we'll have those extra Personal Concierges available to begin your order as soon as we receive it. 8) If my order was cancelled or I didn't receive service, why wasn't I refunded? All sales are final, there are no refunds of our service/delivery fee for any reason whatsoever. See our payment and refund policies. If you didn't receive service for an order that wasn't otherwise cancelled, you may have an email explaining the refusal of service, though we are not obligated to explain why service was refused. We reserve the right to refuse service for any reason whatsoever. By placing an order, you agreed to our Terms of Service.

Red's Delivery Services Off-Platform/Web Delivery FAQ's

(Formerly Rideshare Red Delivery)

1) How do I get delivery if I'm in a "pickup only" area (Instacart, DoorDash, etc users)? If you use Instacart, Shipt, Postmates, or another app/platform and your zip code or area says "Pick Up Only", go ahead and shop. You will then need to submit a delivery request to Red's Delivery Services with the name on the order, order number, store location, and app you used to shop to Orders@RedConrad.com so the order can be picked up by a driver and delivered to you. Alternatively, you can utilize a list making app as stated on the Off Platform Delivery page. Delivery fee must be paid upfront. 2) My local store/supermarket says they offer online shopping but not in my area. That is through their delivery partner. The store/supermarket may not have a dedicated "in-house" shopping service. To receive delivery through Red's Delivery Services, choose the next closest location that offers online shopping with pick up service. When requesting delivery from Red's Delivery Services, be sure to notify us of the store location you shopped from online; along with the order information, such as your name and order number. 3) Do I have to use a delivery app such as Instacart, Postmates, or Doordash, etc to get delivery? No. You can request delivery through Red's Delivery Services on any order from any store, supermarket, or restaurant that offers online shopping and pick up services. After you place your order, request delivery service by filling out the form on the delivery page. 4) If I order through a delivery service, such as Instacart or Postmates, why do I have to pay a separate fee to Red's Delivery Services? The delivery fee paid to Red's Delivery Services is only on orders in areas that are "Pick Up Only" through the app/service you use to order. This is because "Pick Up Only" orders are not shown or given to the app/service delivery drivers. Therefore, rather than the app/service giving a Red's Delivery Services driver the order information and payment for delivery, you are directly handing off the delivery and payment yourself. You are hiring Red's Delivery Services to pick up and deliver your "Pick Up Only" order so you don't have to pick it up yourself. To minimize cost to you, see if it's possible to shop online directly through the store/restaurant website rather than a third-party service; many third-party services markup item costs, we do not. 5) Why do I have to pay for the service in advance? Just like most other services, we request payment in full to perform our services. On a regular basis, advanced payment guarantees you (the customer) will receive your delivery quickly. If a delivery request is denied, or if you opt to pick it up yourself, the payment will be returned to you. After ten (10) successful deliveries, you may inquire about making payments upon or after delivery. 6) I understand the concern about COVID-19 and "No Contact Delivery" but I prefer to pay with Cash or Credit/Debit. Can I still request that? Yes. On the order form on the 'Off Platform Delivery' page check the box at the bottom of the form. It is advised against doing so to protect everyone's health. But you may request payment be done via Cash or Credit/Debit upon delivery. Credit/Debit payments are made via mobile card reader. However, it will be at the sole discretion of Red's Delivery Services and the Red's Delivery Services drivers to accept or deny a contact delivery and/or payment upon delivery. To ensure your order is accepted and avoid delays, it is recommended to pay upfront when placing your order. This option, to pay upon delivery, is available only after ten (10) successful prepaid shops; see Off-Platform/Out-Of-App terms in the Red's Delivery Services terms for info. 7) To use "Off-Platform" Delivery I need to pay an estimated total. How do I do that? To get an estimated total, place your order directly with the businesses (supermarket or restaurant) website or a third-party shopping site (ie: Instacart, Shipt) or list making sites (ie: Flipp, Out Of Milk). When your order is complete, go to your cart/checkout. There you will have your estimated total. To your estimated total, you would then add the $20 refundable overage charge and the delivery fee. Most orders delivery fee would be the minimum $ amount stated on our site or in our app, orders over $175 would be the percent of total. To calculate estimated % (percent) delivery total on shopping orders: ‘Estimated Order Total’ + ‘Order Type %’ + ‘$20 Overage Protection’ = Payment. In your calculator it would look one of two ways. For the example, we’ll use an estimated total of $250:

250 (estimated total) + 20% (delivery fee) + 20 (overage protection) = $320 (payment)
250 (estimated total) × 0.2 (delivery fee) = 50 (delivery fee); 250 + 50 + 20 = 320
1. Or 250 (estimated total) + 20% (delivery fee) = 50; 250 + 50 + 20 = 320

If you have a large order and not sure how to calculate the delivery fee, email Support@RedConrad.com or Orders@RedConrad.com or text 386-361-6415 with your estimated total and we'll add on the fee and inform you of the total that would need to be paid in order to fulfill your order. 7A) Can I Pay Over Time? Yes. Using virtual cards through Affirm, Klarna, or Zip (formerly QuadPay), you can 'Pay In 4'. Affirm and Klarna may also offer longer payment options. We are NOT in the apps marketplaces, you need to go through the app to create an "anywhere" virtual card. Create a card for the total estimated amount of your order, and then submit payment through checkout page here; if using a "Pay In 4" service to pay for propane services, use the checkout link next to the service you're ordering. Klarna and Zip are currently only available for Off-Platform/Web Version ordering; Affirm is available on the Web Version and through our Booking Site during the checkout process.

Affirm: Search 'Red's Delivery Services' then click 'Create a virtual card'
Klarna: Click 'One-time Cards' then search 'Red's Delivery Services' then hit 'Search Google'. Visit our website and on the Off-Platform page click the link for Credit/Debit Card to issue payment.
Zip: Search 'Red's Delivery Services' then hit 'Create a one-time use card'

For a breakdown of how to 'Pay In 4' step by step for each service, visit the blog post here. 8) I'm using a list making app. How do I share my list? If you need help sharing the list, follow the instructions below for your preferred list making app. If you don't see your preferred list making app, email Orders@RedConrad.com. If you prefer to use another services app to make your list (such as Instacart or DoorDash), send a screenshot of your list to 386-361-6415 or 386-983-6415. In AnyList:

Go to list settings,
click "List Sharing"
click"Share This List"
type in Orders@RedConrad.com in the box

In Out Of Milk:

Click the three dots in the upper right corner of the app to open the menu
Click "Share or send list"
Click "Add Friend By Email"
Type in Orders@RedConrad.com in the pop-up box

In Flipp:

Mobile users see here
Web users see here
To send the list via email/GMail, at the appropriate step of your app, send to Orders@RedConrad.com. Or share the link provided for your list via text to 386-361-6415.

Bring!, Our Groceries, Listonic:

In these services, use the invite option to invite us to your list (email Orders@RedConrad.com) or send an email to Orders@RedConrad.com and request to be added to our account.

9) For Off-Platform payment, why are other options outside Credit/Debit offered? Aren't those personal accounts? We offer multiple payment options to make your life easier. You shouldn't have to hassle moving funds around to place an order. No, they are not personal accounts. Every form of payment accepted are used for business and attach to a business email, phone number, and username. If another driver, other than Red, delivers your order they will still receive their full pay plus tip you may leave them. The Venmo option going to Red Conrad's Services, and other services using email Red@RedConrad.com, is because most platforms allow only one business account, so all payments go through the RedConrad.com / Red Conrad's Services accounts. Red's Delivery Services is a RedConrad.com / Red Conrad's Services owned company and brand. Everything is tracked. Orders are only to be paid for via the listed payment options. You may tip your driver separately if you wish, but all order payments must be made using one of the listed payment options owned by the business listed on this website. 9A) Some forms of payment state an email address of Red@RedConrad.com to send payment to in the payment app/service. Why? Red's Delivery Services is a RedConrad.com / Red Conrad's Services owned company and brand. The payment accounts were setup to process payments for all RedConrad.com businesses. Each of those accounts also go to the phone number 386-983-6415 or 386-361-6415, which are the numbers connected to this business. All payments are going where they should, and all tips are making it to the shopper/driver you tipped on your order. Every payment is automatically confirmed to the order it was for in our system. Have a question? Send them to Support@RedConrad.com

Tasks & Errands FAQ's

General

1) Are Tasks available in the app? Tasks are currently only bookable through the Tasks page and our booking site via Square.

Help Moving

2) How far are you willing to go with "Help Moving"? The service is primarily for assistance in local moves or helping prepare for a move. If you would like to hire us to help with a move outside the county of origin (where you currently live), there will be an additional fee of $2/mile. The additional fee will be calculated from origin (current residence) to the destination (your new residence). Same would apply for a business move. Each long-distance move is determined on an order by order basis. You may order the "Help Move" Task, and we will let you know if it's too far at that time depending on availability of our team and other bookings. 3) Is "Help Moving" moving to the location, just help packing, help loading? Help Moving covers everything from helping you pack to helping load your vehicle to loading ours and following you to the new location and moving everything inside. 4) Can I use "Help Moving" to move to a new business location or just residential? Yes, you can use our services to move to a residential or commercial location. But limitations do apply. Any large business equipment you will need a truck to move. Our team only uses vans, minivans, and various sized SUV's. 5) Can I use your services to move for me? No. We can only assist you in the move, but we cannot move for you. You need to be present during the entire Task. If you need a service to move for you without you being present, you should use a full-service moving service.

Packing/Unpacking

6) What's different about Packing/Unpacking and Help Moving? Packing/Unpacking only covers us helping you pack or unpack. Help Moving covers everything upto and including assisting with the actual move. If you want us to help you pack and then unpack at the new location, it would be best to book the Help Moving service; it will save you some money in the long run. Otherwise you would have to book Packing/Unpacking twice, once for packing and once for unpacking.

Rental Unit Management

7) Are you a management service? No. We provide services that assist management services or the property owners. 8) What services do you provide? We can assist with almost anything the property owner or management service needs assistance with. If there's anything you need done, on the chance we can't do it we will let you know when you contact us to book the service. 9) What's included in the move-in/out review? We'll inspect the exterior and interior of the property and let you know what we see. This includes whether or not the yard(s) are clean and kept, if there's any damage to the property, etc. We will also take photos and submit them to you for your own inspection to determine if the property was left in proper condition by the previous tenant. 10) Will you meet with tenants? Yes, under certain circumstances. We can meet with tenants on your behalf to handoff keys to the property, any items being sent to the property, etc. But we do not cover any legal matters, up to and including eviction notices. All legal notices is upto you, your management service, and the authorities to handle.

Property Check

11) What is a Property Check? A Property Check is an exterior and/or interior inspection of your property if you have concern that something may be wrong, or just want peace of mind that it's all ok. Some have Property Checks done on vacant properties to make sure landscapers are doing their job on time, there's no break-ins, etc. Some occupied businesses will do a Property Check to make sure they're business locations are kept looking clean and presentable by the locations staff. 12) What's included in a Property Check? We will take photos of the exterior and/or interior of your property and submit them to you. We will take as many photos as necessary to be sure all parts of the property you asked are covered. If you will have staff and/or other contractors at the location, they must be made aware we are coming and notified we won't interfere with them, we're just there to do a job and will then leave. 13) Can you perform a Property Check on residential rental units? Yes, only when vacant. If you ask us to do a Property Check, even if it's just the exterior, of an occupied property the tenant must be notified we will be showing up on your behalf. We will not enter occupied property if the tenants weren't made aware of us showing up.

Local Shipping

14) What's shippable with Local Shipping? Almost anything. As long as it's legal to own, we can ship it. It is the same service as the Delivery Only in our app, but titled it Local Shipping in the Tasks page just so it's clear we can move anything as long as it's legal. 15) Why is there an extra charge to leave the county? Unlike the other Tasks, which are time-based, it is a fixed price. As Delivery Only started out primarily for pre-ordered groceries or food, before expanding into other items, we charge a flat fee to pick up your order and deliver it to you. Considering shipping involves non-perishables, it's only fair our team is compensated properly for the extra time and distance traveled to deliver outside the county of origin. 15 A) Do you offer special rates for businesses? Yes. Depending on the amount being shipped, and the frequency our services will be needed, custom rates can be discussed. This only applies to the $/mile inter-county fee. The flat fee may be passed onto your customer. If your customer wishes to save on shipping costs, or you save the customer on costs, it's best to ship to customer in bulk only charging the customer delivery fee on one order, and bundling all orders into one shipment; or if you have customers within a few blocks of each other you could bundle their shipments and split the delivery fee between the customers. Have a question? Send them to Support@RedConrad.com